NHS Dental Care

What treatment is available on the NHS?

NHS dental treatment is provided to maintain good oral health. Your dentist will recommend the treatment that is clinically necessary based on your individual needs. NHS treatment may include:

• Dental examinations and oral health advice
• X-rays where clinically necessary
• Preventive advice and treatment
• Fluoride applications where clinically appropriate
• Fillings Root canal treatment
• Tooth extractions
• Scale and polish where clinically required
• Crowns, bridges and dentures where clinically appropriate
• Emergency NHS dental treatment

Your dentist will always explain your treatment options, discuss any NHS charges and obtain your consent before treatment begins.

Urgent NHS Dental Care 

If you experience:

• Dental pain
• Swelling
• Trauma or injury
• Uncontrolled bleeding
• Another urgent dental problem

Please contact the practice as early as possible on: Telephone: 0161 660 0200

We provide urgent NHS appointments where clinically appropriate and will always aim to see patients with urgent dental needs as quickly as possible. If you require urgent dental care outside our normal opening hours, please contact NHS 111, who will direct you to the most appropriate urgent dental service.

What is not usually available on the NHS?

The NHS provides treatment that is clinically necessary to maintain good oral health. Cosmetic treatments are generally not available on the NHS, including:

• Tooth whitening
• Cosmetic veneers
• Cosmetic composite bonding
• Cosmetic orthodontics
• White fillings in back teeth where there is no clinical need
• Other cosmetic smile enhancement treatments

If you are interested in cosmetic treatment, your dentist will be happy to discuss the private treatment options available.

Missed Appointments

NHS appointments are valuable and in high demand. If you are unable to attend your appointment, please let us know as soon as possible so we can offer the appointment to another patient. Repeated missed appointments or cancellations without sufficient notice may affect our ability to continue offering NHS appointments.

Your Rights as an NHS Patient

As an NHS patient you are entitled to:

• Receive safe, high-quality dental care.
• Be treated with dignity, respect and compassion.
• Receive clear information about your treatment options.
• Be informed of any NHS charges before treatment begins.
• Ask questions and make informed decisions about your care.
• Raise concerns or make a complaint if you are unhappy with any aspect of your treatment or service.

Accessibility

We are committed to making our services accessible to everyone. Please let us know if you require:

• Wheelchair access
• Assistance with mobility
• Hearing or communication support
• Interpreter services
• Information in an alternative format
• Any reasonable adjustments to help you attend your appointment comfortably

Our team will do everything possible to support your individual needs.

Comments, Concerns and Complaints

We are committed to providing the highest standards of care and service. We value patient feedback as it helps us continually improve. If you are pleased with the care you have received, we would love to hear from you. If you are unhappy with any aspect of your care or experience, we encourage you to let us know as soon as possible so we can work with you to resolve your concerns quickly and fairly.

In the first instance, please contact our Practice Manager.

Practice Manager: Melissa Hampson-Higgs

Telephone: 0161 660 0200

Contact form

A copy of our full Complaints Procedure is available on request.

If you remain dissatisfied after receiving our final response, you may be able to ask the Parliamentary and Health Service Ombudsman (PHSO) to independently review your complaint. If your concern relates to the professional conduct or fitness to practise of a dental professional, you may also contact the General Dental Council (GDC).